Full-Time Associate Tech Support Analyst

• Responding to time sensitive support calls that can affect patient care
• Be primary point of contact for customers on reported cases
• Document in detail all reported incidents and scope issues accurately
• Manage ticket backlog of about 20-30 cases
• Troubleshoot issues on production RIS and PACS radiology systems
• Liaison with internal teams as required to deliver on customer requests
• Contribute to a fast-paced and highly collaborative team-based work environment
• Perform scheduled preventative maintenance and systems administration functions

• High School Diploma/GED (or higher)
• 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation
• 2+ years of TCP/IP network operation experience
• 2+ years of Active Directory operation and troubleshooting experience
• 2+ years of customer service experience
• 2+ years of experience working in Windows Command Line
• Ability to work Monday to Friday, within shifts that range between 5:00am-1:30pm Pacific to 9:30am-6:00pm Pacific

• 2-year Diploma program in Information Technology
• Windows command line, Powershell, proficiency
• Experience in at least one programming language
• Detailed knowledge of TCP/IP and OSI model
• CCNA – Cisco Certified Network Associate
• Experience working in a Support Center
• Proficiency in Troubleshooting Active Directory
• Experience providing technical support in a collaborative environment

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