Full-Time Associate Technical Consultant (Document Management)

This is a UK home-based role

This is an exciting opportunity for a technically enthusiastic candidate to join an innovative and market leading team. You'll be part of the Electronic Document Management (EDM) technical consultancy team whose primary role is to maintain EDM application software for our hosted customers.

This includes working closely with the DM application support team to resolve Ivanti help desk calls and delivering application hotfixes, patches & upgrades.

When demand requires you will assist with the delivery of on-premise DM projects for application upgrades and on-boarding to NEC cloud.

1. Apply application software upgrades, patching and technical application support for our hosted customer document management solutions
2. Help with customer on-premises upgrades when demand requires
3. Respond to customer support calls relating to upgrades and installations
4. Maintain and manage pre-sales, training and test applications
5. Configure systems to support business design
6. Configure third party and NEC integrations
7. Facilitate good working relationships across teams and optimise efficiency
8. Delivery of allocated project tasks to budget and timescales for on-premise customers
9. Highlighting of risks, potential change controls and issues to engagement owners
10. Provide feedback on project status and any foreseen blockers or anything which may affect timescales
11. Configure back-end systems to support business design
12. Configuration of software platform and NEC solutions, for example SQL Server, IIS, and NEC Document Management
13. Maintain and develop a good all-round understanding of associated NEC product offerings such as land and property, housing and revenues & benefits at a technical level
14. Incorporate and configure third party, service and NEC integration's utilizing knowledge to support project outcomes
15. Utilise knowledge of infrastructure elements to best support project delivery in line with customer commitments
16. Support the improvement of technical and installation documentation
17. Support the testing of installations and upgrades
18. Report any requirements that are not available to have the skills to do the job expected
19. Be aware of who the point of escalation is for customers relating to technical delivery

RESPONSIBILITIES

• Delivery of allocated tasks to budget and timescales
• Highlighting task over-runs to managers with justification
• Maintaining and developing technical skills and knowledge
• Working with other teams such as the infrastructure, security and customer IT teams to ensure work is carried out in accordance with NECSWS policies
• Responsible for Kimble time recording, objective building, reviews and other processes as directed
• Responsible for interacting with team members

GENERAL

The role is hybrid working from an NEC office 50% and other 50% from home but may involve occasional travelling with overnight stays to satisfy customer engagement and internal meetings

The customers require cover between 8am and 6pm Monday to Friday. To accommodate this, in line with the application support desk, the 2x Associate Technical Consultants work alternate weeks 1x 8am to 4.30pm and 1 x 9am to 5.30pm.

It is expected that additional/out of hours working is necessary to fulfil the requirements of the role and meet our business objectives. This will include evening and weekend work which will be agreed with you and balanced across the team. Compensation either financial or time of in lieu will be agreed on a case-by-case basis

ESSENTIAL SKILLS

• Evidence of good communication skills, both written and verbal
• Evidence of configuring and understanding EDM products
• Evidence of the technical implementation of software solutions in UK Government Departments
• Evidence of successful EDM software installations at various levels of scale e.g., small scale customers to full corporate deployments
• Evidence of working with, SQL Server, IIS and infrastructure set up and configuration
• Evidence of working as part of a technical team
• Evidence of understanding technical delivery and providing recommendations for technical delivery improvement

DESIRABLE SKILLS

• Experience of using NEC Document Management
• SQL Server – various versions
• IIS configuration
• Running of Powershell scripts & batch commands
• Windows (Server & Desktop)
• Networking
• Virtual machine & desktop technology

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