Full-Time Automation Engineer

Automation Engineer as a part of the IT Service Desk supporting Experian’s North American Contact Center.

Responsibilities:

• Engineer and manage automation and integration workflows
• Develop and manage client endpoint management configurations and policies
• Provide management support to all computers
• Function as a resource on projects
• Perform system administration and updates
• Manage and administer business critical systems (e.g., System Center Configuration Manager, Active Directory)
• Research complex technical problems
• Review service desk reports
• Participate in a collaborative design environment
• Escalate trouble tickets
• Manage tickets
• Automate device provisioning, patch management, encryption management, software deployment, and other IT workflows
• Implement automation solutions to improve endpoint efficiency

Requirements:

• Bachelor's Degree in computer science or equivalent experience
• 5+ years' experience in client endpoint support
• Experience with Windows client environments
• Experience with SCCM, Intune, MDM, Active Directory, Group Policy
• Proficiency in modern scripting languages (PowerShell, Python)
• Broad understanding of connections across departments
• Expert in complex technical end-user device issues
• Excellent quality assurance and documentation skills
• Experience in packaging and deployment of software on Windows
• Expert knowledge in Automation, Endpoint Support, and Scripting

Benefits/Perks:

• Great compensation and bonus plan
• Core benefits (medical, dental, vision, 401K)
• Flexible schedule, hybrid/remote work options
• Flexible time off (volunteer, vacation, sick, holidays)

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