Full-Time Backend Support Specialist

Main tasks, roles and responsibilities:

• Incident processing (3rd Level)
• Platform services within defined KPIs > 99% (incl. Customer KPIs/contracts and reporting)
• Scalable services fully automated as infrastructure as code
• Reliable and cost driven monitoring of the platform incl. 24x7 operations (incl. Customer communication)
• Working based on ITIL processes e.g Incident, Problem and Request management)
• Architectural alignment with SW DEV
• Permanent cost checks
• Service Provider management (e.g SIM cards)
• Mass Data Updates
• Technical Specialist role for the charging infrastructure in operation.

Required Skills and Competencies:

• You love to analyze complex technical incidents and drive their resolution.
• You have experience in the exchange of agile development areas
• Ideally you have experience in DevOps methodology
• Ideally you have an ITIL v4 certification
• Experience in the EV charging business is an advantage
• You have good communication skills in English and ideally also in German

Experiences and requirements:

• Education: Completed studies in computer science, business informatics or several years of sound practical experience in IT support areas
• Good IT knowledge of cloud services, IT infrastructure and databases
• Sound knowledge of ITIL and initial contact with CRM systems (e.g. Salesforce)
• High level of motivation as well as customer and solution-oriented thinking
• Business fluent in written and spoken German and English
• More than 3 years of professional experience in handling incidents plus experience in the area of ITIL process management.

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