Full-Time Boarding and Applications Specialist

• Partner with Sales to gather pre-application information
• Collect and verify required merchant documentation
• Perform initial underwriting checks following processor/vendor KYC guidelines
• Accurately board new merchant accounts to increase first-entry approval rates
• Serve as the liaison between merchants and processors to secure timely approvals
• Troubleshoot and resolve merchant account configuration issues
• Support and de-escalate situations with frustrated merchants using patience, clarity, and empathy
• Build strong collaborative relationships across internal teams to meet launch timelines
• Maintain expert-level knowledge of processor/vendor products, platforms, and systems
• Become a trusted expert on Daxko’s payments products and services
• Follow compliance policies and established SOPs with precision
• Meet and exceed weekly, monthly, and quarterly performance goals
• Collaborate effectively with team members across all levels of the organization

• Expertise (or the ability to quickly gain expertise) in Daxko’s payments products
• Strong relationship-building skills
• Outstanding communication—able to explain complex information in a clear, concise way
• Exceptional customer service skills with a focus on patience, empathy, and problem solving
• Sharp critical thinking and troubleshooting abilities
• Strong multitasking and computer skills
• Ability to work independently, stay organized, and prioritize in a fast-paced environment
• High attention to detail

• Bachelor’s degree
• 2+ years of customer service experience
• 1+ year working with credit card processing, ACH processing, banks, or fintech
• Proficiency with PC tools and systems
• Demonstrated success managing complex financial or operational projects
• Experience resolving customer escalations

• Bachelor’s degree (if not already met above)
• 3+ years of customer service experience
• 2+ years working with credit card or ACH processing, banks, or fintech
• Familiarity with First Data Merchant Services
• Experience with credit card processing applications, risk, reserves, and compliance

What is the last date for applying to the job?

Which countries are accepted for this remote job?