Full-Time Business Analyst

• Looking to be part of our Business Intelligence and Analytics Team? You will be a cornerstone in empowering actionable insights that elevate customer experience strategies.
• This is a unique opportunity to blend your deep understanding of CX operations with your expertise in analyzing and presenting data, driving meaningful change.
• If you thrive on transforming data into impactful stories, creating proactive solutions, and enabling informed decision-making, this role is for you.

• Data Analysis & Insights Development
• Dive deep into customer experience (CX) datasets to uncover trends, patterns, and opportunities.
• With collaboration with the greater BI team, produce reports, dashboards, and visualizations that simplify complex data and highlight actionable takeaways.
• Anticipate CX data needs before they arise, pulling the right metrics and KPIs that align with our goals.

• Empowering Action Through Storytelling
• Transform data into compelling narratives that motivate action within teams and leadership.
• Partner with our CX leaders to showcase actionable insights and recommendations tailored to driving measurable outcomes.

• Technical Proficiency
• Demonstrated ability in data analysis tools such as Tableau, Zendesk Analytics, Talkdesk Explore, and similar tools
• Familiarity with CX technology platforms and understanding of customer journey analytics such as Zendesk, Talkdesk, and similar tools.

• Expertise in CX Operations
• Strong knowledge of CX processes, workflows, and key operational metrics.
• Hands-on experience in collecting and interpreting customer data across multiple channels (e.g., surveys, digital feedback, NPS analysis).

• Data Storytelling & Communication
• Proven ability to craft clear, compelling, and actionable data presentations tailored to both technical and non-technical stakeholders.
• Experience working alongside leadership teams to refine strategies based on data insights.

• Collaboration & Proactivity
• Track record of proactively identifying data needs and bringing solutions to stakeholders before being asked.
• Strong interpersonal and team collaboration skills in a fast-paced, cross-functional environment.

• Attention to Detail
• Precise handling of data—both for accuracy and to surface insights relevant to CX decision-making.

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