Full-Time Business Analyst

As a Business Analyst, you’ll collaborate with stakeholders across Product, Data, Marketing, Finance, and Sales Ops to gather and prioritize requirements, especially around reporting, KPIs, and product usage insights. You’ll translate needs into clear user stories, manage work in JIRA, and ensure delivery of data-driven dashboards and reports. You’ll play a key role connecting business objectives with actionable insights.

What You'll Be Doing

• Gather and Prioritize Requirements: Lead stakeholder interviews, workshops, and surveys to collect business needs for reporting, analytics, and metrics. Define and track KPIs, including conversion rates, adoption, and product usage. Prioritize requests, keeping business strategy front and center.
• Translate into Action: Create user stories, acceptance criteria, and wireframes for new reports, dashboards, and analytics tools. Manage delivery in JIRA, aligning developers, analysts, and business partners.
• Enable Data-Driven Decisions: Work with Data and revenue operations to develop and maintain self-service dashboards (using Amazon QuickSight) and automate reporting. Analyze data using SQL, Excel, QuickSight, and Mixpanel to uncover insights and recommend optimizations.
• Own Analytics Implementation: Support the implementation and rollout of Mixpanel for CRM analytics and user journey tracking. Partner with Product and Engineering to ensure accurate event tracking and actionable reporting.
• Project Management and Process Improvement: Track progress, resolve blockers, and deliver analytics initiatives on schedule. Identify opportunities for process improvement in data and reporting workflows.
• Stakeholder Collaboration: Present findings to executives, product leaders, and cross-functional teams. Build consensus and serve as a key liaison across Product, Marketing, Sales Ops, Finance, and Data.

What We're Looking For:

• 3–5 years experience as a Business Analyst, ideally in SaaS or tech environments.
• Proven skills gathering and documenting requirements, defining KPIs, and building reports.
• Hands-on experience managing complex work in JIRA or similar tools.
• Strong analytical skills; comfortable with SQL, Excel, Amazon QuickSight, and Mixpanel (or similar tools).
• Excellent communication and collaboration skills.
• Familiarity with Agile processes and team collaboration tools.

What is the last date for applying to the job?

Which countries are accepted for this remote job?