Full-Time Business Analyst II

• Critiques customer specifications. Develops and executes project plans including program flows.
• Develops mail population segments to meet customer marketing strategies.
• Assesses and selects appropriate resources for program delivery.
• Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation.
• Serves as project manager for program scheduling, operational personnel and departments.
• Conducts final quality analysis on programs, reviewing accuracy of output.
• Manages multiple accounts and programs simultaneously.
• Assesses client business requirements, positions company products and solutions. Identifies new business opportunities and shares information with internal and external clients.
• Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
• Prepares and processes program billing.
• Provides technical consultation and expertise in the design and implementation of client programs.

• Bachelor’s degree or equivalent experience
• 4-5 years Customer Service related experience.
• Good knowledge of database management concepts and principles.
• Excel Intermediate
• Excellent English, both oral and written communication skills.
• Good understanding of FCRA and Experian business rules relative to CPMS batch products and services.
• Excellent customer service skills.
• Coding experience preferred.

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