Part-Time Call Center Representative

Call Center Representative

We seek a customer-oriented service representative to act as a liaison, providing product/service information and resolving customer issues accurately and efficiently.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build customer relationships through communication
• Provide accurate information using proper methods/tools
• Meet sales and call handling targets
• Handle complaints, offering solutions & alternatives within time limits; follow up
• Record interactions, process accounts, and file documents
• Adhere to communication procedures and policies
• Go the extra mile to engage customers

Skills:

• Strong customer service skills
• Achieve or exceed quotas
• Excellent phone etiquette and communication skills
• CRM familiarity
• Adaptability and responsiveness to different customer personalities
• Excellent communication skills
• Multitasking, time management, and prioritization skills
• Proficiency in English
• Data entry skills
• Computer skills
• Outbound calling experience
• Analytical skills
• Multilingual (a plus)
• Sales and upselling experience (preferred)
• Spanish proficiency (advantageous)

Experience:

• High school diploma or GED

Other requirements:

• At least 18 years old
• Authorized to work in the US
• US resident (not in certain states)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

Confidentiality: All information is kept confidential according to EEO guidelines.

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