Full-Time Client Service Team Member
FlyFlat is hiring a remote Full-Time Client Service Team Member. The career level for this job opening is Entry Level and is accepting Worldwide based applicants remotely. Read complete job description before applying.
FlyFlat
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About FlyFlat
FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates-often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
The Role
We're looking for someone who loves the challenge of finding the perfect flight, crafting compelling quotes, and delivering white-glove service to high expectation travelers. You'll own each client request from start to finish.
What you'll do:
- Master travel optimization across award travel, mileage programs, creative routing, and premium fare inventory
- Write compelling quotes that are clear, personalized, and make decision-making easy
- Deliver fast, accurate service while hitting SLA targets
- Respond to client messages within 30 seconds and maintain proactive communication
- Collaborate with Ticketing and Trip Fulfillment teams for seamless handovers
What You Bring
- Must have: 2+ years in travel operations, luxury hospitality, or high-touch client service. Hands-on Sabre GDS experience (mandatory-you'll use it daily for flight search and booking)
- Strong written communication
- Detail-oriented with 98%+ accuracy
- Team player who hands off work seamlessly
- Nice to have: Experience with mileage programs, award travel, or points optimization. Background in luxury travel agencies, premium concierge, or high-end hospitality
Why FlyFlat
- Clear growth path
- You'll learn from the best
- Real support
- Work-life balance
- Predictable scheduling
- Global team
What Success Looks Like
First 90 days: Complete training, master our systems (Sabre, workflow tools, client platforms), handle 20+ requests independently per week, and achieve 95%+ SLA adherence with 98%+ quote accuracy.
Within 6-12 months: Consistently deliver on quality metrics, handle increasingly complex requests, build relationships with repeat clients, and begin mentoring newer team members.
Our Values
Customer Obsession - We win when our customers win
Urgency with Impact - Clients expect answers in minutes, not hours
Radical Candor - Honest, direct, respectful feedback builds trust
Ownership - If something breaks, we fix it
Relentless Excellence - Good enough is never enough
Why You'll Love This Role
This is perfect for someone who: Wants to build deep expertise in luxury travel operations. Takes pride in getting details right and delivering fast, accurate service. Values continuous learning and feedback.