Full-Time Client Support Agent
Medfar is hiring a remote Full-Time Client Support Agent. The career level for this job opening is Entry Level and is accepting Burnaby, Canada based applicants remotely. Read complete job description before applying.
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Medfar
Job Title
Client Support Agent
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Burnaby, Canada
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Job Details
As a Customer Support Associate, you will support users of our software, Plexia and MYLE. Your contribution to the customer support team will have a direct and significant impact on the satisfaction of our customers. Reporting to the Director of Client Services, you will join a multidisciplinary team whose mandate is to help our clients when they encounter technical problems.
In addition, as part of our support team, you will learn the intricacies of MYLE and be equipped to grow within the company in any direction you choose. Many MEDFARians have grown up starting here and we want you to be the next!
Main Responsibilities
- Respond to technical calls and emails from software users.
- Define, analyze and solve technical problems related to the software.
- Support users in the use of software modules.
- Advise and guide users in the operation and configuration of their electronic environment.
- Participate in the development of technical documents to enrich the knowledge bank.
- Document incident tickets and interventions in our tracking software.
- Contribute to the functional evolution of the software.
- Any other related tasks and daily office routines.
Contribute to our team with your strengths:
- Fluent in English, both verbally and in writing;
- Experience in client-facing roles, in support, call center, sales or similar roles.
- Technology savvy, with the ability to learn and effectively use new technological tools;
- Knowledge of the medical system in BC;
- Willingness to work full-time;
- Be committed to continuous growth and learning;
- Reside and have legal authorization to work in Canada.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Support Agent at Medfar is
21st of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Burnaby, Canada
] applicants. .
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