Full-Time Client Technical Support

• Respond promptly to client inquiries and escalated technical issues.
• Manage incoming cases and lead special projects as assigned.
• Be a support expert in internal meetings and assist with escalations.
• Identify opportunities for process improvement and contribute to training plans.
• Provide internal support for workflow and knowledge article management.
• Ensure compliance with HIPAA regulations and maintain data security standards.

• Strong customer service experience required.
• Associate or bachelor’s degree preferred (or equivalent experience).
• 3–5 years in an analyst, customer service, or implementation/enrollment role preferred.
• Excellent communication skills for technical and non-technical audiences.
• Proficiency in Microsoft Office Suite and basic troubleshooting for Windows/PC and browsers.
• Familiarity with Salesforce CRM and healthcare revenue cycle processes (preferred).

What is the last date for applying to the job?

Which countries are accepted for this remote job?