Full-Time Cloud Customer Success Manager

• Conduct customer business reviews focused on cloud utilization and cost optimization.
• Manage a small team of Customer Success Account Managers (CSAMs).
• Collaborate with peers, managers, and direct reports to steer our CSP operations.
• Act as liaison between customer, company, and 3rd party vendors.
• Maintain task lists and follow up on tasks.
• Build and maintain a trusted advisor relationship with our customers.
• Maintain well-documented checklists, procedures, processes, and policies.
• Define, measure, and monitor KPIs and SLAs for high customer satisfaction.

• 5+ years of experience as a customer success manager supporting customers with AWS/Azure/Office365 environments.
• Experience and leadership skills to motivate teammates.
• BS Degree in Business or a Technology related field.
• Previous experience optimizing workflows and implementing process improvement.
• Superior technical and business problem-solving skills.
• Demonstrated interpersonal skills.
• Ability to prioritize and manage competing demands.
• Experience working with Clients on business solutions.
• FinOps, AWS and Azure certifications (or willingness to achieve).
• Prior experience with public cloud billing and licensing models (or willingness to learn).
• Prior experience working in the AWS Management Console and Azure Portal (or willingness to train).

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