Full-Time Cloud Services Analyst

Overview: Phoenix enables digital transformation. We seek a Cloud Services Analyst to join our team, delivering 3rd line support, resolving complex cloud service issues, optimizing performance, and developing cutting-edge solutions.

Responsibilities:

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure.
• Conduct cloud service enhancements via performance tuning and operational advancements.
• Utilize ITSM tools for ticket management, ensuring accurate documentation and timely updates.
• Assist in developing scripts for automating cloud services, minimizing manual workload, and collaborating with the DevOps team.
• Provide focused troubleshooting and problem-solving for Azure platforms.
• Collaborate with team members and customers to diagnose and resolve issues promptly.

Requirements:

• Current 3rd line support experience within an MSP environment.
• Solid experience managing and optimizing cloud services, especially in Azure (AZ-104 certification preferred).
• Understanding of ITIL.
• Ability to prioritize work, use initiative, and meet deadlines with minimal supervision.
• Proficiency in scripting languages (PowerShell, Python, Shell).
• Practical understanding of system architecture, networking, and administration.
• Excellent customer service and problem-solving skills.
• Experience with an ITSM tool.
• Ability to adapt to a fast-paced, shift-based work environment.

Location and Interviews:

• Remote role with monthly visits to HQ in Pocklington, YO42.
• Two-stage interview process after a screening with the Recruitment Team.

Benefits: See benefits here.

BPSS Check: Required as part of the recruitment process.

Diversity and Inclusion: Phoenix values diverse perspectives. We encourage applications from all backgrounds, regardless of gender or any other characteristics.

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