Full-Time Cloud Support Administrator

About Atmosera: Atmosera is a full lifecycle cloud technology transformation firm providing application and data professional services, security & compliance management, Azure operations, and technology training. Our expertise across applications, data, and the Microsoft Azure platform allows us to accelerate innovation speed, increase operational agility, and vastly improve the return on investment in modern technology and human expertise.

Job Description: We are seeking a highly motivated and experienced Cloud Administrator to join our Cloud Support Team. In this role, you will be an escalation point and mentor to other technicians, contributing to the cloud support team's excellence. You will be responsible for the overall health and performance of our platform, while fostering a collaborative and efficient work environment.

Responsibilities:

• Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
• Azure Expertise: Achieve Azure 104 certification and obtain Azure 305 certification within 90 days.
• Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures.
• Customer Infrastructure: Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients clearly.
• Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
• Client Focus: Deliver exceptional client service delivery throughout the service lifecycle. Interface with other departments to provide client feedback and ensure success.
• Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera's management stack). Perform quality assurance checks on migrated and greenfield environments.
• Compliance & Security: Ensure adherence to compliance frameworks (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
• Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
• On-call Support: Participate in an on-call rotation for escalated support to meet SLAs.
• Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments. Develop and maintain Infrastructure as Code (IaC) templates using Bicep.
• Backup & Recovery: Optimize Commvault performance and troubleshoot complex issues.

Qualifications & Experience:

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of experience in support administration, specifically with Azure Cloud Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
• Experience with network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
• Experience with Hypervisors (Hyper-V, VMware).
• Knowledge of ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills.
• Strong analytical mind with root-cause analysis, knowledge development, and process creation.
• Ability to work independently and as part of a team
• Microsoft Azure Architect (AZ-305) certificate required within 90 days.
• Ability to pass US Public Trust background check.

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