Full-Time Commercial Loan Documentation Supervisor

Oversee the daily operations of the Commercial Loan Documentation Team, ensuring accurate and timely processing of new loan files and audits of closed files.
Provide leadership, coaching, and development to staff, and assist the Unit Manager in establishing and executing departmental goals.

Key Responsibilities:

• Oversee day-to-day operations and loan documentation, delivering superior client service by optimizing people, processes, and technology.
• Lead, coach, mentor, and develop team members, resolving commercial loan documentation issues.
• Act as a point of contact between teams, modeling professional communication and high service standards.
• Interpret and explain complex regulatory requirements and bank policies to team members and business lines.
• Ensure team members understand daily work procedures and maintain in-depth knowledge of commercial and commercial real estate loan products.
• Oversee pipeline reviews and documentation requests, communicating promptly with support staff, underwriters, and business lines.
• Act as an escalation point for resolving documentation issues, collaborating with the Unit Manager on production metrics.
• Partner with the Unit Manager in developing, implementing, and monitoring loan operations procedures for quality control, performance standards, and compliance.
• Assist in developing and maintaining departmental standard operating procedures and process guides.
• Maintain the integrity of loan documentation, leading multi-process teams responsible for documentation and quality control, utilizing loan origination systems (LaserPro and OnBase).
• Participate in required compliance training and ensure staff adheres to policies, procedures, security requirements, and government regulations.

Qualifications:

• Associate's degree in a related field, or an equivalent combination of education and experience.
• 4+ years of experience in commercial and commercial real estate loan documentation and administration, including complex loans.
• 2+ years of experience leading a project, process, or team.
• Advanced knowledge of commercial, commercial real estate, SBA 7a and 504 loan documentation, bank regulatory compliance, and Commercial/Commercial Real Estate lending.
• Extensive understanding of title, escrow, and documentation flow.
• Ability to lead in a fast-paced environment, prioritize tasks, and prioritize customer service.
• Advanced knowledge of federal and state laws and regulations related to loan documentation.
• Excellent written and verbal communication skills.
• Proficiency in Word, Excel, and Outlook, and advanced knowledge of LaserPro loan processing software.
• Experience with collateral perfection and Uniform Commercial Code (UCC) collateral (real estate, vehicles, marine vessels, agriculture, and aircraft security).

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