Full-Time Community Associate
JustAnswer is hiring a remote Full-Time Community Associate. The career level for this job opening is Entry Level and is accepting Worldwide based applicants remotely. Read complete job description before applying.
JustAnswer
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About the Role
Do you have a talent for building online communities and creating helpful, user-friendly content? We're looking for a Community Associate to join our growing team! You'll help cultivate a positive and engaging online environment while crafting high-quality material and resources for our knowledge base. If you excel at communication, have a knack for conflict resolution, and are passionate about creating clear, compelling content, this role is perfect for you!
What You'll Do
- Moderate and Engage with the Community
- Develop and execute strategies to increase member participation.
- Host and moderate virtual community events such as Q&As, product demos, or success story showcases.
- Actively participate in discussions to provide support, answer questions, and connect users.
- Respond to community questions, concerns, and conflicts with professionalism, empathy, and a solutions-focused mindset.
- Collect, analyze, and share community feedback to inform product development and user support strategies.
- Serve as an advocate for users, ensuring their voices are heard across internal teams.
- Provide updates to the community about product improvements and how feedback has been implemented.
- Create and Maintain Knowledge Base Content
- Develop, edit, and maintain knowledge base articles, FAQs, and guides to support user self-service.
- Research product features, common user issues, and best practices to produce impactful content.
- Collaborate across teams to ensure content aligns with product updates and user feedback.
- Optimize articles for readability and clarity.