Full-Time Community Support Specialist
IFTTT is hiring a remote Full-Time Community Support Specialist. The career level for this job opening is Experienced and is accepting San Francisco, CA based applicants remotely. Read complete job description before applying.
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IFTTT
Job Title
Community Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
San Francisco, CA
Salary
HOUR $13 - $25
Share
Job Details
What you've done in the past:
- Passion for troubleshooting, comfortable digging through logs to find root cause.
- Trendspotting ability, noticing when similar reports are concerning.
- Testing and recreating unique user issues to solve or escalate.
- Positive and candid communication; voicing concerns when needed.
What you'll do at IFTTT:
- Efficiently triage questions and feedback from IFTTT Pro users.
- Help IFTTT Pro users build Applets with filter code (JavaScript).
- Audit and improve IFTTT help documentation.
- Improve platform documentation and in-product explanations.
- Become an IFTTT expert to answer internal questions.
- Identify and reproduce technical issues, documenting product enhancements and user experience improvements.
Key qualifications:
- Expert in efficient troubleshooting and problem-solving.
- Fluent in written and spoken English.
- Experience with APIs and user authentication (OAuth 2).
- Experience with Zendesk.
- Experience working remotely.
- Experience with email support or CRM tools.
- Plus: Fluency in multiple written languages.
- Plus: Experience with JavaScript.
Hourly rate: $13-$25 USD. Starting pay depends on various factors.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Community Support Specialist at IFTTT is
20th of February 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
San Francisco, CA
] applicants. .
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