Full-Time Computer Technician I

This position provides first-level technical support to end-users, resolving basic technical issues and assisting with various IT-related tasks. This role involves troubleshooting hardware and software problems, providing user support, and escalating more complex issues to higher-level support teams.

1. Respond to user inquiries and provide technical assistance via phone, email, or in-person.
2. Troubleshoot and resolve basic hardware, software, and network issues.
3. Assist with the installation, configuration, and maintenance of computer systems and peripherals.
4. Document and track issues using a ticketing system, ensuring timely resolution and follow-up.
5. Provide user training and support for common software applications and tools.
6. Escalate unresolved issues to Tier 2 or higher-level support as needed.
7. Maintain accurate records of support activities and user interactions.
8. Remain up to date with the latest IT trends and technologies.

Requirements: High school diploma or equivalent; additional technical certifications or coursework is a plus. Basic understanding of computer hardware, software, and networking principles. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and as part of a team. Experience with common operating systems (Windows, macOS, Linux) and office productivity software.

Preferred Skills: Familiarity with helpdesk ticketing systems. Basic knowledge of Active Directory and network troubleshooting. Experience with remote support tools and techniques.

Bonus Points: Onsite availability to work out of our corporate office location of Wisconsin Rapids, WI.

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