Full-Time Consultant Business Applications | Copperleaf | Netherlands

• Key Responsibilities
• Precisely triage and resolve support inquiries for our English and German speaking customers.
• Write and maintain tips, knowledge-base articles, and troubleshooting guides based on resolved support cases.
• Deeply understand Copperleaf’s functional capabilities and how they map to your customers’ business processes and strategy.
• Manage all support needs end-to-end and be accountable for product-support service delivery.
• Act as the liaison between customers and the release team during system upgrades, handling all coordination and rollout tasks.
• Lead monthly calls with customers to review performance insights, enhancement requests, and evolving business requirements.

• Excellent Communicator – You convey ideas clearly, both in writing and verbally.
• Analytical Thinker – Able to identify trends and commonalities across large datasets, and comfortable working with numbers.
• Comfortable Presenter – You enjoy delivering training and leading customer check-in calls.
• Problem-Solver – You thrive when busy, interacting with people, and have a strong drive to “fix things.”
• Versatile & Flexible – You handle a wide variety of tasks with enthusiasm and adaptability.
• Self-Starter – You work autonomously, are naturally curious, and introduce structure where none exists.
• Strong Troubleshooter – You apply logic and reason to get to root causes in complex IT & Business environments.
• Innovative & Resilient – You’re inquisitive, embrace new ideas, and setbacks don’t deter you.
• Collaborative & Globally Minded – You enjoy working in an international team.
• Proactive Remote Worker – You take initiative and are comfortable working remotely.

• Excel – Proficient.
• SQL – Working level.
• Oracle DB Concepts – Familiar and willing to learn more.
• IT concepts and principles (Windows and Linux servers, networking, REST webservice integrations, databases) – Working level.
• Linux containerisation (bonus) – Familiarity.

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