Full-Time Content Editor, Internal Knowledge Base

Content Editor, Internal Knowledge Base at Apollo.io

Responsibilities

• Audit and update knowledge base articles, FAQs, and troubleshooting guides to ensure accuracy and clarity.
• Ensure all content reflects the latest product or process updates within 48 hours.
• Work closely with customer support teams to identify knowledge gaps.
• Incorporate feedback from quality assurance teams, customer interactions, and analytics to refine content.
• Maintain a well-structured, searchable knowledge base with proper categorization and tagging.
• Improve content accessibility and usability.
• Participate in quality improvement initiatives.
• Collaborate with Enablement and training teams.

Competencies

• Attention to Detail: Ensures accuracy and error-free content.
• Problem-solving: Proactively addresses knowledge gaps.
• Collaboration: Aligns knowledge base resources with operational needs.
• Customer Obsession: Prioritizes clear and concise information.
• Adaptability: Responds to changing priorities.
• Technical: Proficient in CMS platforms and data analytics.
• Communication: Strong writing, editing, and verbal skills.
• Organizational: Efficiently manages multiple tasks.
• Analytical: Uses data and feedback to improve content.

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