Full-Time Content Processing Specialist

Summary: As a Content Processing Specialist, you will help protect brands from harmful content on social media, promoting a positive community by responding and removing negative brand sentiments. You will be trained in analyzing information, conducting content moderation, and ensuring a safe experience for all users globally.

Responsibilities:

• Monitor content using online platform.
• Maintain communication with shift manager for issue resolution.
• Rapidly identify online communication (text/memes) and stay updated with social media trends.
• Ensure online community safety and adherence to policies and guidelines.
• Understand brand policies to analyze content and make timely moderation decisions.
• Work with diverse brands to detect, review, and monitor content.

Requirements:

• High School Diploma or equivalent.
• Personal PC/laptop with webcam.
• General knowledge of social media platforms (Facebook, Instagram, LinkedIn, Discord, etc.).
• Stable internet connection and suitable home environment.
• Experience in content moderation, customer service (non-voice), or social media management.
• Social media/marketing experience is a plus.
• Ability to work an 8-hour shift on a rotating schedule, including weekends.
• Excellent written and oral communication skills in English. Additional languages are a plus.

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