Full-Time Content / Technical Content Editor

We are looking for a Content Editor to join our enterprise tech client’s product experience team to work on Customer Facing self-help content.

• Work with an engaged and passionate community of authors on documents that span across full product suite.
• Work on reviewing and fine-tuning Self-help Customer Facing content created by SPMs/Service Principals.
• Build support abilities for authors such as troubleshooting products for their articles and solution product tools.
• Define and execute the roadmap for several internal and external facing services and experiences that provide the most accurate and effective solutions to our customers.
• Responsible for the design and execution of programs across all 250+ services to increase the adoption of new features and to improve the quality of the solutions they create.
• Demonstrate knowledge of the brand they're trying to showcase and style guidelines which show how to communicate with their customers in a technical way.
• Own the definition, tracking and reporting of supportability KPIs.
• Write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. Responsible for organizing, editing and maintaining technical records and files.

The role will consist of 75% independent work, 10% office hours meetings and 20% collaborating on teams with editors, authors and teammates.

We would like you to have…

• 5-7 overall years of experience in the field.
• Bachelor's degree in a technical field such as computer science or English, journalism, communications is required to be eligible for this role.
• Must have technical support, documentation knowledge, product support or support ability
• 5+ years of experience with Azure DevOps -- basic ADO skills.
• 5+ years of experience with Microsoft Teams & GitHub for collaboration.
• 5+ years of experience with Technical writing and copywriting.

What is the last date for applying to the job?

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