Full-Time Customer Experience Analyst II
Experian is hiring a remote Full-Time Customer Experience Analyst II. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Experian
Job Title
Customer Experience Analyst II
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Heredia, Costa Rica
Share
Job Details
We're looking for a motivated and detail-oriented analyst to support customer experience reporting across surveys, complaint data, portal usage, and operational reporting across FSD. This role drives data-to-action by identifying friction points and helping improve how clients experience our products and services.
Key Responsibilities:
Qualifications
Key Responsibilities:
- Own the end-to-end management of NPS data, including ingestion, cleanup, and reporting
- Develop and maintain dashboards and reports on client satisfaction, operational KPIs, and MyExperian user behavior
- Collaborate with teams across Product, Customer Experience, and Operations to surface actional insights
- Support continuous improvement by identifying improvement by identifying gaps in reporting processes and recommending enhancements
- Respond to ad hoc reporting requests with timely, accurate analysis
Qualifications
- 2–4 years in analytics, preferably CX or product
- Intermediate SQL and Python skills
- Power BI or Tableau proficiency
- Strong attention to detail and a proactive, solution-oriented mindset
- Ability to communicate findings clearly to both technical and non-technical audiences
- Comfortable working independently and prioritizing across multiple workstreams
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Experience Analyst II at Experian is
11th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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