Full-Time Customer Opinion Research Analyst
Transcosmos (TCIS) is hiring a remote Full-Time Customer Opinion Research Analyst. The career level for this job opening is Entry Level and is accepting Hungary based applicants remotely. Read complete job description before applying.
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Transcosmos (TCIS)
Job Title
Customer Opinion Research Analyst
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Hungary
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Job Details
The Customer Opinion Research Analyst is responsible for collecting and analyzing customer feedback from various channels to assess satisfaction and identify trends. This role involves categorizing and monitoring data, interpreting results, and preparing detailed reports to support strategic business decisions. The ideal candidate is skilled in data gathering, analysis, and presentation, with a strong focus on delivering actionable insights that enhance the customer experience.
What You’ll Be Doing:
- Read and manually categorize customer comments in English to identify key issues and feedback themes.
- Conduct internet research to gather information on software problems reported by customers.
- Daily reporting.
- Analyze collected data and create clear, concise summaries and presentations using PowerPoint.
- Perform market research and product comparisons to identify strengths, weaknesses, and opportunities for improvement.
What You Bring:
- At least High school diploma or equivalent, College level preferred
- Fluency in English(C1)
- Basic proficiency in Microsoft Office and general troubleshooting tools
- Highly customer focused mindset — patient, empathetic, and solution-oriented
- Ability to multitask, stay organized, and follow procedures
- Prior experience in BPO and Customer Service and/or technical account
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Opinion Research Analyst at Transcosmos (TCIS) is
10th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Hungary
] applicants. .
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