Contractor Customer Service Representative

Responsibilities:

• Respond to customer inquiries via inbound and outbound calls, ensuring excellent service standards
• Manage email correspondence efficiently and professionally
• Utilize various ticketing systems to handle support tickets and service desk tickets
• Ensure all customer interactions and issues are logged accurately in the system
• Provide technical support to customers, diagnosing and resolving issues in a timely manner
• Maintain a high level of proficiency with Office Suite to manage data entry tasks
• Monitor customer accounts and take appropriate action when necessary
• Uphold a high standard of communication with customers at all times.

Requirements

Experience:
• A minimum of 1 year experience in a customer service role is required.

Skills:
• Proficiency in answering inbound calls and handling inbound and outbound calls efficiently.
• Experience in call center customer service is essential.
• Ability to provide high-quality customer service.
• Proficiency in data entry and maintaining accurate records.
• Experience in email correspondence and ability to communicate effectively via email.
• Familiarity with ticketing systems and ability to manage and respond to support tickets and service desk tickets effectively.