Full-Time Customer Success Manager
Immersive Labs is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Immersive Labs
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A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience. We have an exciting vision for cybersecurity – one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions. We help the world’s biggest brands protect their revenues and brand reputations.
The Role We’re looking for a strong Customer Success Manager to join the US team & own a book of our customers to develop a strategic partnership, by working with the customer to pair their strategic outcomes with objective success criteria, to ensure our platform delivers. Customer Success can mean so many things, the essence of our Customer Success team is customer obsession.
What You’ll Do
- Partner with our customers to ensure effective onboarding, where you will walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria
- Train clients on how they and their teams will get the most out of our product suite
- Set strategies for the customer, put in place objectives and measure success
- Collaborate with our professional service and customer support team to deliver a strategic vision
- Identify upsell and cross-sell opportunities and partner with sales to help them close opportunities
- Run customer success reviews with your clients to ensure value is understood at an executive level
Who You Are
- 3-5 years of experience in customer success management, account management, or equivalent within a SaaS environment.
- Exceptional planning and communication skills
- Stellar presentation skills, client management, and written communication skills
- Experience in implementing customer solutions
- Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills
- Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
- Willing to travel periodically based on the business and project’s needs
- Experience in cybersecurity is a plus