Full-Time Customer Success Manager

Customer Success is about understanding customer needs and helping them achieve desired outcomes. As a Customer Success Manager (CSM) at Renaissance, you'll support district and school accounts throughout onboarding, nurturing, and renewal, focusing on exceptional platform experiences that drive student learning.

Key Responsibilities:

• Drive adoption, retention, and expansion among key customers.
• Build and manage stakeholder relationships.
• Develop communication strategies to monitor account health and outcomes.
• Collaborate with sales, marketing, and product teams throughout the customer journey.
• Continuously learn about Renaissance products and the K-12 market.
• Anticipate customer needs and adapt strategies based on key metrics.
• Cultivate relationships within assigned accounts and cross-functionally.
• Embrace change and new processes effectively.
• Develop success stories and share them.
• Proactively mitigate churn and handle objections.
• Exceed customer expectations.
• Support teachers and students.
• Work with Student Information Systems and/or MTSS systems.

Requirements:

• Strong relationship building skills.
• Project management skills (influencing and coordinating others).
• Proactive and results-oriented approach.
• Strong technical skills (learning new software).
• Clear and concise communication skills.
• Experience in Educational Administration and/or SaaS.
• Experience with Salesforce, Gainsight, Microsoft Suite, Teams.
• Ability to travel 10-20% of the time.

What is the last date for applying to the job?

Which countries are accepted for this remote job?