Full-Time Customer Success Manager

Customer Success Manager

We believe Customer Success is about understanding customer outcomes and maximizing value.

As a CSM at Renaissance, you'll support the teacher and administrator journey through onboarding, nurturing, and renewal.

Your goal is to retain customers, provide exceptional experiences, and drive student learning outcomes.

This role manages District and School accounts, focusing on successful implementations at scale while achieving business outcomes.

Location: Remote
Territory: Southern California

Key Responsibilities:

• Drive adoption, retention, and expansion among valuable customers.
• Build, manage, and leverage key stakeholder relationships.
• Develop communication cadences to monitor account health and student learning outcomes (e.g., QBRs).
• Strategize with sales, marketing, and product teams throughout the customer journey.
• Continuously learn about Renaissance products, solutions, and the K-12 landscape.
• Anticipate customer needs and adapt strategic plans.
• Cultivate and strengthen relationships.
• Actively seek new processes and systems.
• Curate success stories to enhance Renaissance's resources.

Required Skills & Experience:

• Excellent relationship building skills: establish rapport, listen, earn trust.
• Project implementation leadership: influence and coordinate actions.
• Proactive and action-oriented.
• Strong technical skills: comfortable with new software.
• Clear, concise, and professional communication skills (written and verbal).
• Driven to exceed customer expectations.
• Proactive churn mitigation and account expansion.
• Education and/or SaaS experience preferred, driving large account implementations.

Compensation:

Salary range: $68,000 - $93,500 (base) + potential bonus.

Benefits:

• Comprehensive health benefits
• Retirement plan (401(k))
• Paid time off
• Other benefits

What is the last date for applying to the job?

Which countries are accepted for this remote job?