Full-Time Customer Support Engineer

CyberArk Customer Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Access Management solutions and resolve customer technical problems via web, phone, and email.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues using diligent research, reproduction, and troubleshooting.
• Document technical inquiries and develop knowledge sharing content.
• Work with global support colleagues, security services, sales, operations, and administration to ensure customer and company success.

Qualifications:

• At least 5 years' experience in Technical Support or a similar position in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
• Capable of understanding and communicating technical aspects of complex systems to provide excellent customer service.
• Strong technical troubleshooting and problem-solving skills.
• Experience supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Excellent time management, decision-making, prioritization, and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms.
• On-call rotation to provide 24/7 support (nice to have).

Nice to have: Kubernetes, Jenkins, Ansible

What is the last date for applying to the job?

Which countries are accepted for this remote job?