Full-Time Customer Support Engineer

CyberArk Customer Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Access Management solutions.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting.
• Document all technical inquiries and develop content for knowledge sharing.
• Work directly with other global support colleagues, security services, sales, operations, and administration.

Requirements:

• At least 5 years’ experience in Technical Support or a similar position in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding and communicating technical aspects of a complex system to provide work-class customer service.
• Strong technical troubleshooting skills and problem solving.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as part of a domestic and international team.
• Excellent time management, decision-making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms.
• Ability to work on-call.

Nice to have:

• Kubernetes, Jenkins, Ansible

Compensation: $69,000 - $96,000/year, plus commissions or discretionary bonus.

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