Full-Time Customer Support Engineer
Virtru is hiring a remote Full-Time Customer Support Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Virtru
Job Title
Customer Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $75000 - $85000
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Job Details
About Virtru: Virtru is a leading data protection provider. We equip our customers to take granular control of their data through end-to-end encryption.
Team & Position Details: As a Customer Support Engineer, you will be reporting to the Director of Customer Support. You will support a variety of products and customer types.
Responsibilities:
- Support and maintain Virtru customers, resolving technical and non-technical customer issues in a timely fashion.
- Provide a high level of support to Virtru’s most complex enterprise customers.
- Isolate and identify root causes using a variety of developer tools and applications.
- Document bugs and escalate issues to the Engineering team as necessary.
- Enhance Virtru's support resources: FAQs, documentation, and internal knowledge base.
- Serve as an overflow resource for Tier I support requests.
- Be the first point of contact for most customer escalations.
- Participating in the On Duty rotation (Pager Duty).
Skills that will help you thrive in this role:
- 3+ years of Technical Support experience – ideally in the SaaS sector.
- Excellent interpersonal skills, effective communicator over both email and phone.
- Strong technical aptitude, analytical, and troubleshooting skills
- Proven track record of solving tickets in a fast-paced environment while maintaining high CSAT scores.
- Experience creating internal and external support documentation
- Experience with Gmail and Chrome extensions, Outlook, web-based apps, Android and iOS apps, Google Workspace administration, Microsoft Office 365 administration.
Extra Credit:
- Experience supporting or implementing email Gateways, APIs, or SDKs.
- Proficient in at least one programming language; ideally JavaScript or Java.
- Experience working in a fast-paced high-growth (startup) environment
Virtruvian qualities:
- Thinking outside of the box to respectfully challenge your teammates and managers.
- Strong sense of urgency with an action-oriented mindset.
- Able to collaborate and adapt to shifting priorities as business needs evolve
- Comfortable with asynchronous communication including slack, email, zoom, etc.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Engineer at Virtru is
2nd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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