Full-Time Customer Support Specialist

About the Role: We are seeking experienced customer support specialists focused on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You'll be responsible for owning and resolving client issues, ensuring prompt, tailored solutions.

Key Responsibilities:

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams to solve complex customer issues.
• Ensure all customer interactions are tracked, and issues are resolved within SLAs.
• Provide professional, empathetic service, especially during high-stakes situations.

Skills and Experience:

• 3-4+ years of specialized customer support experience (B2B preferred, ideally in SaaS or enterprise software).
• Proven experience managing escalations and maintaining strong customer relationships.
• Experience achieving high CSAT (>90%) and QA scores in B2B environments.
• Ability to handle 30+ calls and 15+ emails daily, focusing on resolution and satisfaction.
• Familiarity with SLA management and complex issue resolution.

Why Work at CBH?

• Join a fast-paced, innovative startup.
• Work remotely with a diverse team.
• Access opportunities for growth and skill development.

System Requirements:

• Reliable laptop/desktop (no Chromebooks or Linux OS)
• Minimum 20 Mbps wired internet connection
• Wired headset
• Quiet, distraction-free environment
• Stable power and internet connectivity

What is the last date for applying to the job?

Which countries are accepted for this remote job?