Full-Time Client Services Associate II
Experian is hiring a remote Full-Time Client Services Associate II. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
Experian
Job Title
Posted
Career Level
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Job Details
Job Description
Customized set ups (subcode creation and/or pricing implementation)
High Touch Reseller Assignments managing entire support relationship
Support of U.S. Government accounts
Diagnoses, resolves problems related to:
- specific requests
- technical support
- billing
- account maintenance
- subcode maintenance
- data issues
- product descriptions
- pricing
Aid clients or sales with set up or billing inquiries
Handle client escalations from calls/emails/surveys
Maintain and update critical account and pricing tables
Educate customers on our products, policies and procedures
Attend Sales/Client meetings
Assist with special projects
Submit request to Commercial Relations file and data research as needed
Aid with complex Government account user onboarding
Participate in annual audit of Client Care procedures and job aids
May lead training and/or demonstrations for specific products or client responsibilities
Help with more complex product implementations (ie: API, FusionIQ, DecisionIQ)
Help with special projects (one time or ongoing)
Help import and portfolio management processes
Ensure access to BusinessIQ Alerts
Ensure access to MyExperian Portal
Coordinate support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc)
General Responsibilities
Subcode maintenance
Knowledge of Consumer and/or Commercial products and services
Use Salesforce to engage Support assistance
Use Salesforce to track and log all activities relevant to customer
Qualifications
2+ years of experience
Knowledge of Excel (can maintain complex spreadsheets)
Access
Good organization and strong communication skills
Benefits
Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program