Full-Time Customer Success Manager

• Serve as the primary contact for a portfolio of clients using HubSpot.
• Develop and maintain strong, long-term client relationships.
• Understand client business objectives and tailor HubSpot solutions.
• Guide clients through onboarding and ensure successful implementation.
• Provide ongoing support and training on HubSpot’s features.
• Identify opportunities for clients to optimize HubSpot use and drive business growth.
• Monitor client usage and success metrics, proactively addressing any issues.
• Identify upsell and cross-sell opportunities.
• Communicate with clients to review progress and gather feedback.
• Prepare and present reports on client performance and ROI.
• Collaborate with internal teams to resolve client issues.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Experience as a Customer Success Manager, preferably within the SaaS or digital marketing industry.
• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong problem-solving skills and a proactive approach.
• HubSpot certifications are a plus.

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