Full-Time Technical Account Manager

• Manage key accounts with respect to both customer service needs as well as technical service needs as it relates to assisting with profile creation and support.
• Working as part of a dedicated team of customer experience, sales, and compliance professionals.
• Coordinate their waste disposal needs in accordance with their service agreements.
• Providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
• Coordinate with Clean Earth plants regarding scheduling loads into the facilities.
• Coordinate with CPG on the submission and subsequent approvals of profiles and recerts.
• Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone.
• Partner with Sales team to increase revenue growth of assigned accounts.
• Coordinate with cross functional teams to assign tasks to the correct departments.
• Maintain thorough and updated customer records.
• Responsible for all case management tied to the team member’s assigned accounts.
• Conduct research and work cross functionally to resolve or escalate problems.
• Conduct proactive calls to ensure ongoing communication with existing customers.
• Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.
• Perform other reasonably related tasks as assigned by management.

• Bachelor’s degree coupled with Minimum 5 years years of work experience in a technical account management or customer service role.
• High level of Customer Service acumen and business acumen.
• Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
• Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
• Experience using a CRM system or web-based programs, preferably Salesforce.
• Excellent verbal and written communication skills in English.
• Ability to manage several tasks simultaneously and meet deadlines.

• Bachelor’s degree in chemistry, environmental studies or biology.
• Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
• Knowledge of Salesforce, Ariba, or Oracle systems.
• Experience administering and reviewing service contracts.
• Ability to lead account-specific projects.

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