Full-Time Technical Customer Success Manager
DV Labs is hiring a remote Full-Time Technical Customer Success Manager. The career level for this job opening is Experienced and is accepting Worldwide based applicants remotely. Read complete job description before applying.
DV Labs
Job Title
Technical Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Worldwide
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Job Details
Obol builds technologies that help keep Ethereum decentralized and secure.
A Technical Customer Success Manager guides customers through the adoption of Distributed Validators.
The mission is to manage relationships between ETH Capital Allocators and their staking operators.
Responsibilities:
- Serve as the primary point of contact for key technical stakeholders.
- Lead the full node operator journey post-partnership.
- Educate customers on how to effectively use Obol's software.
- Understand customer needs and communicate feedback to internal teams.
- Maintain and improve documentation to support customer use cases.
- Work with customers to evaluate their infrastructure costs.
- Coordinate customer upgrades and recommend performance optimizations.
- Work with Business & engineering teams to align on priorities & roll out new features.
- Manage customer success function via monthly cluster performance reviews & feedback collections.
Requirements:
- Experience as a DevOps Engineer or Software Developer
- Practical knowledge of Kubernetes, Helm, Grafana, Ansible, Terraform, Docker, and Unix
- Experience deploying software to both cloud environments and bare-metal infrastructure
- Web3 or staking experience is a plus
- Comfortable in customer-facing situations
- Located within UTC-5 to UTC+3 time zone
Nice to Have:
- Programming skills and developer experience
- Understanding of the Ethereum Virtual Machine and Solidity
- Running servers at home
ILLUMINATI #RMTYxLjM1LjE4MS45Mg==
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Customer Success Manager at DV Labs is
2nd of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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