Full-Time Senior Group Manager - Operations - Utilities
WNS Global Services is hiring a remote Full-Time Senior Group Manager - Operations - Utilities. The career level for this job opening is Senior Manager and is accepting Cape Town, South Africa based applicants remotely. Read complete job description before applying.
WNS Global Services
Job Title
Senior Group Manager - Operations - Utilities
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Cape Town, South Africa
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Job Details
The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities:
Knowledge, Skills and Attributes:
Grade 12/Matric
Proven track record of 5 years’ experience as senior operations manager
Experience in a contact center/BPO environment
Key Responsibilities:
- Lead a team of operational leaders
- Deliver contractual and commercial performance through cost and profitability management
- Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
- Build excellent relationships both internally and externally at all levels
- Ensure compliance to all relevant process and regulatory standards
- Control and minimise costs
- Drive continuous improvement and create value by delivering excellent customer experience
Knowledge, Skills and Attributes:
- Leadership
- Change management
- Effective coaching skills
- Commercial acumen
- Planning and organizational skills
- MS Office at an advanced level
Grade 12/Matric
Proven track record of 5 years’ experience as senior operations manager
Experience in a contact center/BPO environment
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Group Manager - Operations - Utilities at WNS Global Services is
4th of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Cape Town, South Africa
] applicants. .
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