Full-Time Client Success Manager

To help continue our rapid growth and solve our clients’ toughest problems, we need a Client Success Manager to join the team. The Client Success Manager will be responsible for overseeing a subset of SMB and mid-market clients as the primary relationship manager and advocate by providing strategic and tactical guidance, while adhering to defined client engagement standards.

This position will provide guidance and oversight of technology systems ensuring the IT systems are managed, controlled, and optimized with client’s specific needs. This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service.

Primary Responsibilities:

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc.
• Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc.
• Develop technology roadmaps for organizations in the SMB, mid-market, and private sectors
• Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital Transformation
• Provide quality assurance and ensure operational excellence on all active projects both formally and informally
• Be a confidential support to clients on any challenging realities they face around people, processes or technology
• Participate in sales calls, write proposals, and close opportunities for new work and expansion of existing clients
• Act independently and lead relationships based on program requirements
• Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
• Track client opportunities and maintain opportunities within our CRM
• Coordinate, or act as a point of escalation for the client service team
• Work collaboratively with teams of smart, thoughtful people, to best meet the needs of our clients

This is a remote role with expected travel to client sites approximately 10-15% of the time. The position also includes periodic off-hours availability for client support.

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