Full-Time Customer Success Manager

• Align on strategic goals and establish a mutual success plan.
• Facilitate smooth transitions post-implementation.
• Build strong relationships by understanding customer needs.
• Develop deep expertise in our solutions to create value for customers.
• Collaborate with teams to drive renewals, identify crosssell/upsell opportunities, and increase retention.
• Communicate complex ideas effectively to all stakeholders.
• Cultivate customer advocates for testimonials, case studies, and referrals.
• Leverage data and analytics to track customer goals and drive outcomes.
• Encourage the use of self-service resources.

• Proven experience in a customer-facing role, preferably as a Customer Success Manager.
• Strong communication and interpersonal skills.
• Ability to understand technical concepts.
• Problem-solving and conflict resolution skills.
• Familiarity with customer success tools (e.g. Gainsight) and Salesforce.
• Results-driven with a focus on customer satisfaction and retention.
• Events industry experience is a plus.

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