Full-Time CX Salesforce IT Business Analyst
SGS is hiring a remote Full-Time CX Salesforce IT Business Analyst. The career level for this job opening is Experienced and is accepting Madrid, Spain based applicants remotely. Read complete job description before applying.
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As a CX Salesforce IT Business Analyst, you will be part of our Customer Experience Program IT team, focusing on deploying and integrating our sales and marketing applications within the SGS IT ecosystem.
You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes.
SGS operates in a dynamic and global environment and this role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce ecosystem including: sales, customer service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led from our digital hub in Madrid
- Stakeholder Engagement
- Establish and maintain trust-based relationships with key business stakeholders.
- Lead business requirements discussions and workshops to identify, clarify, and document needs.
- Requirements Management
- Collaborate with Business Product Owners (BPOs) to prioritize and assess the business value of requirements.
- Conduct impact analysis on existing processes and document functional designs or review those provided by partners.
- Create detailed business process flows, user stories, and acceptance criteria.
- Data-Driven Analysis & Reporting
- Support data-driven decision-making by designing dashboards and KPIs that assist stakeholders in making strategic choices.
- Change Management & Deployment
- Assist the change management team in creating training materials and preparing sessions for effective knowledge transfer.
- Coordinate deployment and rollout plans with stakeholders, ensuring smooth transitions and successful integration.
- Hands-On Salesforce Administration and Integration
- Apply Salesforce administration and configuration knowledge in controlled environments to perform Proofs of Concept (PoC).
- Configure integrations with third-party applications that plug into Salesforce (e.g., On24, LINQ, Elliephere, Captello, Pandadoc).
- Collaboration with IT and Vendors
- Maintain collaborative relationships with IT peers and external vendors, ensuring alignment and quality in service delivery.