Full-Time D365 F&O Support Analyst II

Responsibilities:

Responsible for all aspects of day-to-day support of Microsoft Dynamics 365 Finance platform.

Partners with HelpDesk to provide end-user support including managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems.

Manages ticket queues, provides call support to document and prioritize business system issues/opportunities.

Manages, tracks, and provides solutions to reported issues, seeking supervisor guidance as needed.

Gains in-depth knowledge about business system applications and interactions to identify and analyze problems.

Supports authorizations and system configuration requirements with Corporate Systems team leadership.

Develops documentation for business scenarios, processes, and procedures.

Proactively identifies opportunities to improve platform efficiency, usability, and reporting capabilities.

Maintains platform/systems documentation.

Assists in training end-users in system processes and procedures.

Identifies roadblocks, crafts solutions, and delivers successful outcomes.

Skills & Qualifications:

Professional-level English fluency.

In-depth understanding, supporting, and hands-on working knowledge of Microsoft Dynamics 365 Finance & Operations.

Bachelor's degree or equivalent work experience.

Familiarity with finance and project-based business processes, experience working with finance and accounting teams and technologies.

Stable high-speed internet connection and quiet working environment.

Strong analytical and problem-solving skills.

Ability to plan and lead initiatives independently.

Excellent organizational skills and ability to manage multiple projects simultaneously.

Excellent collaboration, communication, and technical troubleshooting abilities.

Provides documentation when required.

Highly motivated and proactive, enthusiastic, agile, with strong multitasking abilities.

Ability to notice details and triple-check processes and information for accuracy.

Preferred Qualifications:

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Certification.

Experience working at professional services organizations (PSOs).

ServiceNow experience is a plus.

Physical and Mental Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits:

Flexible work environment allowing remote work.

Generous annual leave policy.

Comprehensive medical insurance.

Additional Information:

J.S. Held understands its employees' needs and provides a flexible work environment.

By submitting your application, you acknowledge the J.S. Held Online Privacy Notice and provide informed consent to the collection, processing, use, and storage of your personal information.

California residents can learn more about the personal information collected and their privacy rights.

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