Full-Time D365 F&O Support Analyst II

Responsibilities:

• Support Microsoft Dynamics 365 Finance platform.
• Partner with HelpDesk for end-user support (user setup, profiles, roles, troubleshooting).
• Log, track, and resolve system issues.
• Manage ticket queues and provide call support.
• Document business system issues/opportunities in IT ticketing system.
• Manage, track, and resolve reported issues (seeking guidance as needed).
• Gain in-depth knowledge of business systems and their interactions.
• Support authorizations and system configuration with Corporate Systems team.
• Develop documentation for business scenarios, processes, and procedures.
• Identify opportunities to improve platform efficiency and reporting.
• Maintain platform/systems documentation.
• Assist end users with system training.
• Identify roadblocks, craft solutions, and deliver successful outcomes.

Qualifications:

• Strong English proficiency.
• In-depth understanding and experience with Microsoft Dynamics 365 Finance & Operations.
• Bachelor's degree or equivalent experience.
• Familiarity with finance and project-based business processes.
• Experience with finance/accounting teams and technologies.
• Stable high-speed internet and quiet working environment.
• Analytical mindset and strong problem-solving skills.
• Ability to plan and lead initiatives independently.
• Excellent organizational and collaboration skills.
• Excellent communication and troubleshooting abilities.
• Excellent documentation skills.
• Highly motivated, proactive, enthusiastic, agile, and good at multitasking.
• Ability to notice details and ensure compliance and accuracy.

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Certification.
• Experience working at professional services organizations (PSOs).
• ServiceNow experience.

Physical and Mental Requirements:

• Prolonged periods of sitting and computer work.

Additional Info:

• Remote work option available.
• Benefits include generous annual leave and comprehensive medical insurance.

What is the last date for applying to the job?

Which countries are accepted for this remote job?