Full-Time Data Operations Analyst

We’re looking for a mission-minded data & insights expert to join our Innovation Lab’s Product R&D team. As the Data Operations Analyst on the AskCR team, you’ll play a key role in tuning and scaling an AI product grounded in institutional integrity and human expertise.

How You'll Make An Impact:

• Operate and evolve the two-way feedback systems that connect CR’s human experts and AskCR users via AI.
• Analyze product usage, user messages, and expert contributions to surface trends, gaps, and system improvement opportunities.
• Design dashboards and configure reports that translate complex data into clear, actionable insights across product, engineering, and content teams.
• Define, track, and communicate key program metrics such as expert contributions, content coverage, and answer effectiveness.
• Support trust & safety operations, monitoring conversations and escalating policy or quality concerns.
• Maintain clear documentation and identify opportunities to automate and streamline core workflows.

You’ll Be Highly Rated If:

• 4+ years of experience in business intelligence, data operations, or a related role in tech or research settings.
• Strong proficiency with SQL read queries, spreadsheets (Google Sheets/Excel), dashboard tools (e.g., Databricks, Adobe, GA).
• A track record of translating qualitative and quantitative data into product impact.
• Skilled at defining, tracking, and communicating program-level metrics.
• Excellent written and verbal communication skills across different levels of technical audiences.

You'll Be One of Our Top Picks If:

• You have experience working with human-in-the-loop systems, conversational AI, or chat-based products.
• You have a passion for using AI tools in either a consumer or enterprise setting.

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