Full-Time Data Protection Analyst

This position will be responsible for data protection technology and platform delivery, and operational tasks within a core infrastructure organization. This specialist position will perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer the data protection infrastructure and service portfolio.

What you'll be doing

• Responsible for the engineering delivery of initiatives and operational support tasks related to the enterprise data protection technologies and platforms. This includes installation, configuration, and sustainment of Dell Power Protect Data Manager (PPDM), Dell Networker backup and Dell Cyber Vault recovery software platforms.
• Responsible for troubleshooting enterprise data protection infrastructure, services, backup system(s) network connectivity, and performance issues to resolution, completely and accurately documenting all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, problem and change management system.
• Responsible for reviewing, identifying, and escalating required issues and incidents to the vendor, when required to ensure the most expedient resolution for the business, capturing and documenting all learnings to build and expand our process and incorporate into the data protection service delivery and operations.
• Maintains knowledge on current and emerging developments/trends for data protection technologies and platforms and assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• Promotes and enhances data protection and core infrastructure organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Performs and delivers on routine data protection assignments/projects while simultaneously leveraging and applying knowledge of their assigned area(s) of responsibility including operational stability and capacity management. This includes working directly with the IT Service Desk, infrastructure, and business support teams to validate, confirm and assess data protection infrastructure and functionality.
• Identifies and communicates to data protection, management process improvements, cost optimization ideas and tactics that will reduce workloads or improve quality for the data backup and recovery functionality.

What we're looking for

• 4 Year/Bachelor's degree (or equivalent experience) in Information Technology (Minimum Required)
• 3+ years of experience with data protection operations, support and developing and maintaining the relationship with the off-shore team resources. Working with other infrastructure peer teams properly documenting, escalating, and resolving all backup and recovery issues. (Required)
• 3+ years of experience with enterprise compute platforms, operating systems and required system and data backup and recovery software agents and functionality. Operating system familiarity and basic navigation (Preferred)