Full-Time Demo Support Engineer
ServiceNow is hiring a remote Full-Time Demo Support Engineer. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Demo Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Heredia, Costa Rica
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Job Details
The Demo Support team provides services to technical sellers and Solution Consultants, focusing on improving the customer experience.
As a Demo Support Engineer specializing in Tools, your role will be vital for testing, implementing, and supporting Demo Support Tools.
This involves collaborating with external Demo Automation vendors and internal business stakeholders to test various features and aid in the development of a rollout strategy.
You will also guide Solution Consultants through critical issues, ensuring timely and effective case resolution for impressive demos.
Proficiency in the ServiceNow platform, diagnostic tools, and collaboration with other teams are crucial for success.
- Leadership in investigating and resolving complex issues and escalations
- Effective multitasking and efficient management of the case queue
- Identification, creation, and refinement of Level 0 assets such as Knowledge Articles, Virtual Agent topics, and Improvement stories
- Strong commitment to quality and customer service
- Fluent communication in English to convey process, operations, and capability information effectively
To be successful in this role you have:
- Intermediate proficiency in HTML, CSS and Javascript
- Experience in administering, developing, maintaining, or supporting ServiceNow Applications and Systems preferred
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Demo Support Engineer at ServiceNow is
23rd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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