Full-Time Desktop Engineer

Desktop Engineer role, supporting Experian's North American Contact Center (MCE), focuses on creating, developing, and implementing solutions for complex technical and procedural problems.

The role provides expertise to end-users and the Service Desk, with a strong emphasis on automation. Reporting to the MCE Service Desk manager, complex diagnostics are performed to resolve desktop environment issues.

Key responsibilities include:

1. Engineering and managing automation and integration workflows
2. Developing and managing client endpoint management configurations and policies
3. Providing management support to all computers within MCE
4. Contributing to projects, including new hardware images and software updates on end-user devices
5. Performing system administration and updates, including operating system and software updates
6. Managing business-critical systems, such as System Center Configuration Manager and Active Directory
7. Researching complex technical problems and solutions
8. Reviewing service desk reports to identify systemic end-user device issues
9. Participating in collaborative design and solution delivery
10. Escalating trouble tickets and managing tickets promptly (opening, updating, closing)
11. Maintaining clear communication with end-users throughout issue resolution

Requirements:

• Bachelor's Degree in Computer Science or equivalent experience
• 5+ years' experience in client endpoint support
• Windows client environment experience
• Experience with SCCM, Intune, MDM, Active Directory, and Group Policy
• Proficiency in modern scripting languages (PowerShell, Python)
• Understanding of departmental connections and relationships
• Expert troubleshooting skills for complex end-user device issues in large environments
• Proven quality assurance and documentation skills
• Experience in software packaging and deployment on Windows
• Availability to work Central Time or Eastern Time

What is the last date for applying to the job?

Which countries are accepted for this remote job?