Full-Time Desktop Support 1

The Desktop Support I, under guidance of the Desktop Support Manager, provides daily local and remote desktop support for our Corporate and Site employees. This position will require most support to be provided over the phone. The candidate must be willing to work on a variety tasks to meet the daily demands in IT. The Desktop Support I has technical support experience, strong technical abilities, excellent interpersonal skills with the ability to establish and maintain rapport with a variety of clients and internal staff verbal and written communication skills, superior technical skills, an eye for detail and an aptitude for logic and problem solving, and is a self-motivated quick learner.

Pay: $26 - $28.85 / Hour

DUTIES AND RESPONSIBLITITES

1. Provide 1st and 2nd Level IT support on Desktop, Laptop, VoIP, Printers, Copiers, Mobile devices iPhone, Android and Network issues to local and remote staff.
2. Documents, tracks, and monitors the problem to ensure a timely resolution. Monitor queue regularly, resolve incoming tickets, phone calls, and walk-up requests.
3. Training Room setups. Be able to work in a fast-paced environment.
4. Occasional site visits and travel required.
5. Experience with Windows 10, 11, Mac OS, Adobe, FoxIt and Office 2019 and above.
6. Experience with AD, Sophos, Kaseya, HelpSpot, GSuite
7. Basic knowledge of Firewall, Router, Switch, APs configuration and troubleshooting.
8. Experience with Imaging, computer deployment and setup devices for new employees. 
9. Other
   1. Comply with all FPI policies and procedures.
   2. Promote a professional image by adhering to FPI Management's Dress Code Policy. 
   3. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
   4. Perform any and all functions as directed by the supervisor, including special project assistance

Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

Minimum Requirements:

• Minimum 2 year of experience in a similar technical support role.
• High School diploma or equivalency certificate. College degree in an Information Technology discipline, preferred.
• Technical certification (A+, Network +, Microsoft 365), preferred.
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong technology skills (Operating Systems, networking, hardware, MS Office, Google Suite, email, internet, etc.).
• Flexible schedule and ability to travel locally.
• Position is telecommuting approved. Employees must have the ability and set-up to work from home, have a dedicated space to efficiently and ergonomically perform job duties, and must be able to abide by FPI's Telecommuting policies.

Skills Required:

• Mobile devices
• Phone suppot
• Strong Computer support 
• Customer Service
• Google Suite
• Microsoft Office
• Windows
• Computer Networking
• Computer Hardware