Full-Time Director, Business Oversight

• Acting as an internal and external escalation point to protect and promote PSI’s business interests
• Managing and strengthening strategic relationships with key clients
• Developing and implementing trainings and processes aimed at minimizing or eliminating operational issues.

Protect PSI Business Interests

• Minimize the potential for client relationship issues by establishing and setting boundaries early in project life cycle, and implementing prophylactic measures designed to protect PSI.
• Participate in client-facing steering, governance or oversight committees.
• Act as an internal and external escalation point with direct line of communication to Head, Business Oversight.

Managing Strategic Relationships

• Engage clients to develop and manage strategic business relationships.
• Contact clients on an ongoing basis to build positive relationships based on partnership.
• Assess key client relationships regularly.
• Communicate with clients based upon client issues and/or assessment of client relationship.

Cross-Departmental Coordination

• Provide guidance and support to Project Managers and Project Supervisors in resolving client issues that impact the business relationship or PSI's strategic interests.
• Resolve cross-departmental client concerns with focus on prioritizing and protecting PSI’s business interests above those of any particular department.

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