Full-Time Director Executive Writer

We’re not yesterday’s IT department, we’re Digital Technology.

We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.

As a Director Executive Writer, Content & Thought Leadership on the Now on Now team, you’ll be part of a creative team that develops and writes stories for senior executives to position Now on Now digital transformation as a model for customers. You’ll have the opportunity to combine your passion for ServiceNow technology, your deep acumen of how IT organizations are run, and your cross-functional collaboration skills in a fast-paced environment to influence revenue outcomes.

What you get to do in this role:

1. Develop storytelling strategies that position Now on Now digital transformation as a model for customers.
2. Create compelling narratives and presentations for executive and CxO audiences that align with Now on Now Technology priorities and product strategy while resonating with customers.
3. Initiate and lead thought leadership initiatives using investigative storytelling to spark industry-leading conversations.
4. Discover and share transformational stories by:
• Developing keynote presentations for global conferences, executive briefings, and industry events.
• Leveraging deep experience in creating impactful stories using PowerPoint.
• Steering narrative development for customer engagements, board-level discussions, and analyst interactions.
• Facilitating strategic storytelling sessions with leaders and practitioners to ensure authenticity and impact.
• Collaborating with creative teams to enhance stories through visual storytelling, multimedia content, and digital experiences.
5. Influence and collaborate with teams across Customer Advocacy, the Transformation Office, Product, PR/Communications, Marketing, and Sales Enablement to ensure aligned and consistent messaging.
6. Build strong collaborations with leaders across the organization to create cohesive executive narratives.
7. Operate in a fast-paced, executive-level environment, managing multiple high-visibility projects with strategic impact.

To be successful in this role, you have:

• 12+ years of relevant work experience in executive communications, thought leadership, storytelling, or strategic content development.
• A proven track record in crafting high-impact narratives for C-level executives in enterprise technology, digital transformation, and technological advancements in the SaaS or tech industry.
• A deep acumen of how IT organizations are run.
• Experience in fast-paced, high-stakes environments where messaging directly influences revenue outcomes.
• Leadership in high-visibility initiatives with expertise in storytelling and content creation.
• Exceptional ability to translate technical and product innovations into impactful stories that resonate with C-level executives, IT decision-makers, and business leaders.
• Expertise in developing executive presentations, keynote content, and presentation storytelling for global audiences, with a strong background in visual storytelling.
• Experience leading cross-functional teams – including product, R&D, IT executives, marketing, sales, and communications professionals – to align on messaging strategy.
• Ability to work closely with senior leadership and guide them in communicating the value of complex IT solutions in ways that resonate with diverse customer and industry stakeholders.
• Strong investigative and journalistic instincts to uncover and shape compelling, real-world transformation stories that demonstrate technology’s business impact.
• Strategic and cross-functional leadership skills.

Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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